Refund policy
Returns and refunds policy
At FlyHigh Detailing we want you to shop with complete peace of mind. You have 14 calendar days to return your products, the withdrawal period granted by law.
1. Return period
You have 14 calendar days from the day you receive your order to return any product without having to give a reason.
2. How to request a return
- Write to us at customersflyhighdetailing@gmail.com with your order number and the products you want to return. You can also use the withdrawal form at the end of this policy.
- We will reply with the instructions and the return address.
- Send the product to the address we will send you by email when we process your return.
3. Condition of the product
The customer may handle the product only to the extent necessary to establish its nature, characteristics and functioning, in the same way as would be possible in a physical shop.
Cleaning items (brushes, sponges, cloths and other accessories) that have been used cannot be resold. If a product is received used, soiled or with damage attributable to the customer, FlyHigh Detailing will deduct the resulting loss of value from the refund, which may amount to the full price of the product.
For reasons of health protection and hygiene, the cleaning gel and any other sealed product that has been unsealed after delivery are excluded from the right of withdrawal, in accordance with Article 103 of Spanish Royal Legislative Decree 1/2007.
4. Return shipping costs
Return shipping costs shall in all cases be borne by the customer. FlyHigh Detailing will only cover these costs when the product has a manufacturing defect, arrives damaged as a result of transport or does not match the order placed.
5. Refund
We will refund the amount paid, including the original shipping costs (up to the cost of standard shipping), within a maximum of 14 calendar days from the day you inform us of your decision to withdraw. We may wait until we receive the product, or until you send us proof that you have shipped it, before issuing the refund. We will use the same payment method you used for the purchase, at no cost to you.
6. Faulty or incorrect products
All our products come with the 3-year legal guarantee. If you receive a faulty, damaged or incorrect product, write to us at customersflyhighdetailing@gmail.com with photos and your order number. We will offer you a repair or a replacement and, if that is not possible, a price reduction or a refund. In these cases, all costs are covered by us.
7. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To FlyHigh Detailing (customersflyhighdetailing@gmail.com):
I hereby give notice that I withdraw from my contract for the sale of the following product: ____________
Ordered on / received on: ____________
Order number: ____________
Name of consumer: ____________
Address of consumer: ____________
Signature (only if this form is submitted on paper) and date: ____________